FAQs

1. How can I contact you?

You can reach us via email at shaveproofficial@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers around the world, ensuring efficient shipping and high-quality standards.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item. Please contact us to initiate the return process.

4. What is your shipping policy?

We offer FREE standard shipping on all orders worldwide.For premium insured shipping, you have to pay a fee of $4.99 . You’ll receive a tracking number once your order has shipped.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days.

6. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at shaveproofficial@gmail.com so we can evaluate the issue and provide a solution.

7. Can I exchange my product for a different one?

We do not offer direct exchanges. The fastest way to get a different item is to return your current product and make a separate purchase for the new item.

8. How do I start a return?

To initiate a return, please contact us at shaveproofficial@gmail.com within 30 days of receiving your item, and we will guide you through the process.

9. Are there any non-returnable items?

Yes, certain items such as perishable goods, custom products, and personal care goods cannot be returned. Please refer to our return policy for more details.

10. What if I have more questions?

If you have any additional questions or concerns, feel free to reach out to us at shaveproofficial@gmail.com. We are here to assist you.